About this site
Jeroen thinks is an independent publication launched in February 2026 by Jeroen Verwijmeren. This is where security, AI, and contact centers intersect—three domains that are rarely discussed together, yet increasingly critical to understand.
Who is this for?
- IT Architects building or evaluating cloud contact center solutions
- Security professionals responsible for voice infrastructure and compliance
- AI practitioners implementing automation in customer-facing systems
- CCaaS teams navigating the complexity of Five9, Genesys, WebEx CC
Fresh content, delivered
Technical deep-dives, architectural patterns, threat models, and practical guides. Not marketing fluff. Real-world insights..
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About me
I'm Jeroen Verwijmeren, a Professional Services Manager with deep experience in contact center architecture, security compliance, and enterprise technology strategy. I've spent the last 2 decades helping organizations build secure, scalable contact center infrastructure in increasingly complex security landscapes.
This blog exists because the intersection of security + AI + CCaaS is underserved. Most CCaaS content is vendor marketing. Most security content ignores voice infrastructure. Most AI content ignores both.
Here, we cover what matters: how to build secure, intelligent contact centers that actually work.