The Axios Hack: What Actually Happened and Why It Matters 07 Apr 2026 The Axios Hack: What Actually Happened and Why It Matters The Axios hack is a reminder that in modern software, you don’t have to compromise the application—you just compromise what it depends on.
Defending CCaaS Agentic AI against Deepfake Attacks 19 Mar 2026 Defending CCaaS Agentic AI against Deepfake Attacks A synthetic voice that passes your IVR's biometric check is no longer a hypothetical — it's a technique that has been used
How a Roblox Executor Turned an Android Phone into a Global SMS Bot 18 Mar 2026 How a Roblox Executor Turned an Android Phone into a Global SMS Bot A real-world incident analysis — March 2026 My son is very much into Roblox. It's a game with a big focus on rewards, endless
The Rise of the Confused AI Deputy: Risks in Contact Centers 08 Mar 2026 The Rise of the Confused AI Deputy: Risks in Contact Centers AI is increasingly used to automate tasks within contact centers, but this "AI deputy" model introduces novel risks. We're seeing unintended
Prompt Injection in Contact Center AI Agents: What the ServiceNow Breach Tells You 04 Mar 2026 Prompt Injection in Contact Center AI Agents: What the ServiceNow Breach Tells You Your AI agent reads customer input, fetches knowledge base articles, queries the CRM, and sends follow-up emails — and any one of those steps is a